問與答

FAQ列表解答了我們收到的最常見的技術問題。如果您在列表中找不到問題，請將問題提交給我們，我們的技術支持專家將通過電子郵件回复您。

Why does an "Entry Point Not Found" message appear in GV-Dispatch Server?
Compatible Antivirus Software with GeoVision Software
Why does it show "Video Not Updated" on Control Center's Matrix view?
Why does the font of mobile host name become bold in GV-GIS?
How can I choose which camera to send to Center V2 when Motion Detection triggers?
Can I acquire GPS data of GV-IP Devices from third-party software?
Why is Center V2 recording video file in different time from the PC?
How to enable Fisheye dewarping function on WebCam Server, Multi Viewer and Center V2?
Comparison Chart of GV-CMS Server & GV-CMS Lite
How long is SNVR warranty period?
Fan noise comparison for GV-SNVR1600 and GV-SNVR0400?
Why is SNVR 16ch unable to connect to a monitor with 720p resolution?
Why are there two recorded clips when there is a single motion event in Multicam v8.62
Does SNVR support Video Server (VS02 or VS04 or any)?
Why Multicam v8.62 has choppy recording when only 4pcs UBL2411 are added
Why does a warning message appear when running ViewLog on GV-NVR Lite V2?
Why is there garbled text in ERM's Single CH Live View Text Overlay even though DVR/NVR & ERM Windows language settings are already set to Simplified Chinese?
Is there any capacity limit for USB HDD connected to GV-NVR Lite V2?
Is there any CGI command that can be used for getting motion detection via PUSH or PULL methods from GV-NVR?
Why can’t I view live video using Google Chrome?
Why Virtual IO_Visual Automation in NVR v8.59 only allow eight outputs when using GV-IO Box 16 ports?
What is the encryption key size of Webcam SSL?
Are GeoVision products vulnerable to Shellshock attacks?
Why can't I connect Arecont AV12186DN to GV-System?
Why can't I add a camera to GV-System through ONVIF?
Why doesn't Live View display when Pelco Spectra IV IP series is connected to GV-System?
Why does the GV-IP Decoder Box / GV-Pad show the "Resolution Error" or "Codec Error" message?
How to upgrade the GeoVision black dongle?
Compatible Antivirus Software with GeoVision Software
Why can't I receive the e-mail notice from my Gmail account?
How to add an Axis camera to GV-DVR/NVR through the ONVIF protocol?
Why the file saved as .avi from ERM v1.1 can't be played back on Windows 10?
How to export the video file with Windows standard codec?
Does ERM Mac Version support GV-NVR & DVR?
How do I create time lapse videos using GV-System or GV-IP Camera?
Is Edge Recording Manage able to record in local PC
How do I edit the recording path in the GV-System?
Edge Recording Manager recording status
What is the maximum length of Ethernet CAT5 cable when connecting with GeoVision products?
Which are the tested HDD for GV-System?
Edge Recording Manager for Mac UI language question
How to load default settings to GV-IP device & GV-System?
Why the option to disable RTSP authentication is available with v1.01 but removed for v1.02
What ONVIF version does GV-System support?
How many videos can I store in cloud storage? How long will the videos be kept?
Are GV-NVR and GV-Hybrid DVR ONVIF compliant?
How many GV-Cloud Cameras can I assign to one myGVcloud account?
What is the Remote Playback Server?
Can multiple myGVcloud accounts access the same GV-Cloud Camera?
What is the arrow icon overlaid on the bottom-right corner of the recordings?
How to set up e-mail alerts with Google Gmail?
What types of SD cards are compatible with GV-Cloud Cameras?
How to merge several AVI files into a single file?
How much bandwidth do GV-Cloud Cameras need?
How do I know the required hard disk space when recording video files from analog cameras?
Can multiple users log into the same myGVcloud account at the same time?
Why does the Directdraw Overlay error message pop up when I start the GV-System?
Why is the live view limited to 60 seconds when accessing GV-Cloud Cameras in different LAN?
How can I access Main System or ViewLog on the second monitor?
Can I download the videos stored in cloud storage?
Why does the Pink Screen show up when I access the GV-System on the second monitor or on the remote desktop?
Can I play the videos saved in the micro SD card directly?
How to upgrade GV-System to the latest version?
Why can't I access myGVcloud Portal and the live view on camera Web interface when using Google Chrome?
How to embed a digital watermark in the video stream?
Why can't download and install GeoVision plug-ins on camera Web interface when using IE 11?
System has stopped recording and showing disk space low or recycle empty.
Cloud Camera video from SD card didn't upload to Cloud Web?
Main system showing "No new entry will be added...the capacity" message
I am getting a error message when I try to add a 3rd party camera to Recorder Server v1.25. What should I do
Noise problem after recording?
Why Recording Server v1.23 is randomly not recording with Recording Failed errors?
What is the latency on GV-SDI Repeater?
IR Reflection in a Dusty Environment and Recommended Camera Models
How many GV-IO devices do Multicam v8.59 and VMS v14.1 support?
GV-Virtual Dongle / Software License becomes invalid after modification of host PC or virtual machine reconfiguration
How to apply Advanced I/O Panel in GV-System
Does GV-POE Switch support SFP+?
How do I change the recording resolution when using GV-SDI-204 Cards?
Is it possible for GV-SDI-204 Cards to support audio?
What type of cable can be used for GV-SDI-BX100 Cameras?
What is the voltage range for stable signal of the analog camera connected to GV-Video Capture Card?
Error message "Driver installation failed" after installing GV-Combo Cards in 64-bit OS
Can I increase HD-SDI transmission distance using multiple GV-SDI Repeaters?
GV1480AB Power Consumption
Can GV-Video Capture Card work with other video capture software?
How to expand the GV-Hybrid DVR to have more IP channels?
What PTZ domes support the Object Tracking feature?
PTZ functions supported by GeoVision
Remote Viewlog v15.10 search and playback from Multicam v8.62 display blue screen
How do I run Remote ViewLog using a non-administrator account?
How do I move Remote ViewLog window to another monitor?
Why a small arrow icon appears on ViewLog and how to avoid it?
Why cannot I play the backup files in Multi View Mode?
Unable to hear audio in ViewLog?
Play video in Windows Media Player with audio?
POS FAQ flowchart
Where to find the latest firmware update for POS data capture box V3E?
Where to find the latest driver for GV-POS Data Sender or POS Text Sender dongles?
Where to find the latest firmware update for POS data capture box V3E?
What type of GV-POS integration is supported?
Is it possible to receive POS without any camera connected in GV-System?
Where can I find the latest firmware release for GeoVision products?
Why my GV-System can not detect the POS Text Sender dongle?
Why cannot I see the POS data on the GV-System?
How to integrate a POS device into GV-System with a GV-Data Capture Box V2
How to integrate a POS device into GV-System with a GV-Data Capture Box V3 Series
Why user privilege audio is disabled in VMS v14.101 but audio still works in GV-Eye v2.2
The video exported through Viewlog Remote viewlog v8.62 shows upside down in VLC player
Does DMMultiview support logging on as non-administrator?
GV-Access Mobile App live view not works with Internet connection
Why user account webcam restriction is not working on Multicam v8.6 when it is connected to GV-iview?
What ports should I open in the router and modify on the GV-IP cam if I've got two cameras on the same router?
Why Fisheye can't dewarp in GV Eye
User can't hear sound from GV Eye
Does GV-Eye mobile app support GV-SD200?
Why is there a display error on my Multi View (DMMultiView)?
Why doesn't Remote E-map update new map information?
How do I import and export the address book with GV-AView?
How do I connect GV-SD200 with Multi View (DMMultiView)?
How do I run Remote ViewLog using a non-administrator account?
Why can't I access live view on GV-Mobile Server using Chrome and Firefox?
How do I delete the connection history of Remote ViewLog?
GV-iView and GV-iView HD for iOS
GV-AView for Android
GV-Eye & GV-Eye HD for iOS
GV-Eye for Android
Why can't I connect the GV-Recording Server V1.2.0.0 using the GV-Remote ViewLog V8.5.7.0?
Does GV-Eye support dual streams when connecting to a GV-IP Camera?
How many channels does a GV-DVR/NVR support for remote viewing?
How to authorize the channels for GV-Mobile Applications' users?
Can I see de-warped GV-Fisheye images from my cell phone?
Why does the Resolution Error message pop up in Multi View?
How do I export the address book of GV-iView from one iOS device to another?
How to enable Fisheye dewarping function on WebCam Server, Multi Viewer and Center V2?
How to display text stamps in 16 / 32 screen divisions in Multi View?
How to set up FTP server?
How to disable the recording function of the live view on the Webcam Server?
What application can I use for remote viewing on Windows 7?
Unable to connect to a DVR remotely using IE browser from a PC running Windows Vista
How can I use UPnP function and what is the requirement?
EBL/EBX/EFD1100 F/W V1.0 upgrading failure
How to setup DDNS for PPTZ7300?
What should I do if I got my GV-IP Camera live view displaying pink in camera web interface?
What is the Pin assignment for GV-BL1200?
How do I know which models of IP Cam support NAS and SD card recording?
What is the max. capacity for USB-HDD and MicroSD for GV-IP camera?
Why BX1500 & BX5300 FW v3.0 Stream 1 and 2 has different FOV which affects Advance Motion Detection?
Why BX12201 supports only 2D Noise Reduction and not 3DNR like other GV-IP Cameras?
Why EBL2100 & EFD2100 have different FPS spec?
Why GV-FE3404 has high internal temperature of up to 170°F when used with IR ring?
List of GV-IP cameras that support UMTS and USB 3G/4G adapters
How to load default settings to GV-IP device?
Why some camera disconnected after change 8ch GV-VD2500(v2) as 8ch GV-VD3400 (v3) under 8 port GV-POE support?
Why can't download and install GeoVision plug-ins on camera Web interface when using IE 11?
FD120 upgrade to firmware v3.0 fail
What should we do if GV-BL3410 has a poor image quality at night?
Cloud Camera video from SD card didn't upload to Cloud web
How to Tell the Memory Size in GV-IP Camera?
Why is VDV3 Series' IR range inconsistent?
IP Cam record priority in NAS, SD card and USB device
How to achieve full frame rate with GeoVision IP cameras?
How to waterproof the Bullet Camera?
What are the wireless routers tested by GeoVision?
Why does GV-VD series have different power consumption?
How to differentiate between GV-SD220 / 220-S with and without PoE function
Supported Types of Micro SD Cards for GV-IP Cameras
How to Waterproof Vandal Proof IP Dome Camera
Why does the GV-IP Decoder Box / GV-Pad show the "Resolution Error" or "Codec Error" message?
How to solve GV-IP Camera light flicker issue?
The power consumptions of GV-IP cameras
The supported power types for GV-IP cameras
Why does the GV-IP camera's 320 x 240 image not fill up the TV monitoring screen?
Why does the GV-UBL Camera show a white circular image during night surveillance?
Which GV-IP Cameras support recording of 1920 x 1080 at 25 fps?
How to download the video from the Micro SD card in the GV-IP Camera?
What are the supported SNMP commands in GV-IP Camera?
How to upgrade a GV-Fisheye Camera from firmware earlier than V2.02 to firmware V2.03 or later?
Why can't I access the third-party IP Camera with GV-IP Decoder Box?
Why can't I receive the e-mail notice from my Gmail account?
How to set up Recording Schedule on the GV-IP Camera?
How to rewire a standard Ethernet cable for GV-IP Camera?
Can I upgrade GV-SD200 by using GV-IP Device Utility?
How do I connect an external alarm device to GV-IP Devices?
Why can't I access my GV-IP Devices from the Internet?
Where can I find a player to play back files created by GV-IP Device?
How do I know the dynamic IP address of GV-IP Devices when using DHCP?
What's the maximum number of streams supported for GV-IP devices?
How to use GV-IP Device Utility to upgrade firmware and manage multiple GV-IP Devices simultaneously?
How do I export my configuration from one GV-IP device to another?
What is the Dynamic DNS Server (DDNS)?
Where can I find the password for my GV-IP Device?
Installing GeoVision OCX when accessing Web interface of GV-IP Devices
Is daylight savings time supported in GV-IP device?
How do I manage and calculate the bandwidth usage of GV-IP Cameras?
Why does my GV-IP Camera automatically turn black and white in low light conditions?
How do I upgrade the firmware on GV-IP Device?
Does GV-SD200 support authentication when connecting through RTSP?
Is PoE supported for GV-SD200-S?
Can GV-System, GV-Center V2 and GV-VSM receive notifications for tampering events from GV-IP Camera or GV-Video Server?
How do I configure the bit rate and what are the effects?
How do I change the HTTP and VSS port settings?
How do I change the live view orientation?
The Supported Web Browsers by GV-IP Camera
How to enable digital zoom in SD200?
SD200 cannot zoom after firmware upgrade
How can I assign a static IP address to my GeoVision IP Camera/Video Server/Compact DVR?
Can I turn off the Status LED on the front of the GeoVision Box Camera?
Where can I find the latest firmware release for GeoVision products?
Why is there a part of image being cut off in FE520?
How to send a sequence of snapshot images to the FTP server for alerts?
Can I add multiple IP cameras with a single IP address to the GV-System?
How to use the RTSP protocol to connect the third-party IP cameras to the GV-System?
How do I use the RTSP protocol to connect GV IP devices to GV-System?
How to apply round the clock and motion in one VS weekend schedule?
How to stream RTSP from Video Server
Why can't I receive the e-mail notice from my Gmail account?
Which GV-Video Server supports 4G network?
How do I connect an external alarm device to GV-IP Devices?
Why can't I access my GV-IP Devices from the Internet?
Where can I find a player to play back files created by GV-IP Device?
How do I know the dynamic IP address of GV-IP Devices when using DHCP?
What's the maximum number of streams supported for GV-IP devices?
How to use GV-IP Device Utility to upgrade firmware and manage multiple GV-IP Devices simultaneously?
How do I export my configuration from one GV-IP device to another?
What is the Dynamic DNS Server (DDNS)?
Where can I find the password for my GV-IP Device?
Installing GeoVision OCX when accessing Web interface of GV-IP Devices
Is daylight savings time supported in GV-IP device?
How to load default settings to GV-IP device & GV-System?
How do I upgrade the firmware on GV-IP Device?
Can GV-System, GV-Center V2 and GV-VSM receive notifications for tampering events from GV-IP Camera or GV-Video Server?
How do I configure the bit rate and what are the effects?
How do I change the HTTP and VSS port settings?
How do I change the live view orientation?
How can I assign a static IP address to my GeoVision IP Camera/Video Server/Compact DVR?
Where can I find the latest firmware release for GeoVision products?
Compatible Antivirus Software with GeoVision Software
The supported GSM / GPRS models for SMS server
How to apply for free DNS (Domain Name) from GeoVision?
Why is user able to Telnet access AS400 controller without any ID/Password verification?
Why does ASManager and ASWeb have different time formats such as different date format and 24H vs AM/PM?
AS4110 can not be detected in network
Does GV-DSP LPRV3 v2.04 support 64GB Micro-SD cards?
Why LPR 5R doesn't support local storage anymore?
The live view of GV-LPR 10R v1.2 is just too dark
Is it possible to use either 2 EV48 or 1 EV48 with EV24 for a 60+ floors building?
Why GV-Hybrid LPR Camera 10R disconnect for a period of time
Why does ASWeb not show updated user information?
Why AS210, AS410 and AS810 firmware v1.10 to v1.23 upgrade fail?
Red Green license plate is not recognized
Troubleshooting LPR Issues
Troubleshooting Access Control Issues
Why do I see the "d3dx9_40.dll" error message when launching GV-ASManager?
LPR images captured from GV-Video Server and GV-Compact DVR appear interlaced
Which countries' license plates are supported by GeoVision LPR system?
Why can't I save the GV-AS Controller’s Web settings?
How does GV-LPR Camera work during the day and the night?
Can GV-AS ID F Card & F Tag be applied to GV-Reader?
How to back up the database of the GV-ASManager?
Firmware & software compatibility for Access Control & LPR
Does GV LPR camera use visible or invisible IR LED lights?
How do I delete fingerprint data from GV-GF Fingerprint Readers?
Where can I find the latest firmware release for GeoVision products?
What is ''Disconnected (xxx) error'' in the Device View?
Why cannot GV-AS400 Controller reconnect to readers after recovering from a power shutdown?
SNVR1600 can login outside Center V2 schedule time
What conditions we need in order to use camera configure in the matrix view?
How to adjust the frame rate of cameras on Control Center?
What if I forgot my Control Center ID and password?
Can I run multiple instance of Recording Server using virtual machine?
Is it possible to rename the backup center v1.12 storage folders?
Is it able to make a network connection between NVRv8.59 and Backup Center v1.12 under LAN and WAN?
Why Windows HDD mounting cannot be seen in Recording Server v1.24 storage option
A choppy consistent video shows in VMS v14.101 viewlog
What is the PIR sensor on GV-HCW Cameras?
VMS v14.1 Password doesn't reset from passuninstall
How to test 3rd party IP camera's ONVIF compatibility with GV-VMS?
Why VMS 14.101 remote video in Mac ERM v1.0 and GV-Eye v2.2 randomly stop working and then VMS freezes?
Can GV-VMS v14.1 Export FE Recorded Video in GeoFishey mode?
Does VMS v14.101 include the special patch for ONVIF audio?
Customize connection lost logo at GV-VMS v14.1 is not available in FBR
Why VMS v14.1 E-Map doesn't show any camera within layout design?
How to solve anti-virus software Kaspersky will detect GvLicenseTool.exe in VMS v14.1 as Trojan file?
How can I storage duplicate video image to both GV-VMS system & backup storage?
GV-VMS shows GeoFisheye GPU Create Failed
VMS not able to add remove camera?